With the help of technology, the healthcare industry is steadily moving towards more frequent and meaningful consumer engagement. Artificial Intelligence aids in patient communication and new digital platforms build a sense of community outside the doctor’s office, as healthcare payers and providers seek to build a seamless experience between the digital and physical world. Dr. Daniel Derman of Northwestern Medicine, Dimple Vashi of Anthem, and Jason Considine of Experian Health explored the current landscape of a consumer’s journey and shared the trends that will shape the future of care.
In consumer experience, the name of the game is simplicity and transparency. Healthcare has historically lagged behind in this area, but the major players are making strides to keep up with competitors across industries.
Stanford Medicine Announces Results of Unprecedented Apple Heart Study. In the largest ever of its kind, over 400,000 people participated in the study using Apple Watch. Apple and Stanford created the study to evaluate Apple Watch’s irregular rhythm notification.
Most Health Systems Don’t Offer Upfront Cost Information to Patients, Survey Finds. Cost is a huge determinant for patients to decide where they receive care, yet 57% of health systems did not offer this information before a procedure or treatment in a study conducted by patient financial engagement company VisitPay.
What’s to Keep Amazon from Competing in Brick-And-Mortar Healthcare? Not Much. Amazon’s launch of new ‘urban grocery stores’ could serve as a possible beachhead for expansion into outpatient medical care services.
We sat down with Jim Eppel to celebrate his retirement and gain insight from his career in healthcare.
Truly understanding your core business is a tenet for any company—but especially for healthcare payers. Health is central to their name...